Refund and Returns Policy

Nvision360 Productions Rental Agreement

NVISION360 PRODUCTIONS, LLC

Nvision360 Productions, LLC (“Nvision360”) agrees to provide equipment (the “Equipment”) and related services, if any (“Services”), to the customer (“Client”) pursuant to the terms and conditions set forth in this Agreement. Nvision360 includes all affiliated brands and operating locations within the United States. Any Scope of Work, Quote, Bid, Proposal, Invoice, or similar document issued by Nvision360 (each a “Statement of Work” or “SOW”), when services or rentals are performed under such document, shall be deemed accepted by Client and incorporated herein. Unless expressly stated otherwise in the SOW, this Agreement shall be effective for one (1) year from the date of execution and shall automatically renew for successive one-year terms, for a maximum of three (3) years, unless terminated earlier in writing by either party.

1. Nvision360 shall provide to the Client the Equipment and/or Services as outlined in the applicable Contract Documents. Any quote, bid, proposal, invoice, equipment list, scope of work, or similar document issued by Nvision360 is incorporated herein (collectively, “Contract Documents”). Services may include, but are not limited to, creative or technical design, labor supervision, or on-site operation and setup of Equipment. Payment terms and any required security deposit will be specified in the applicable invoice.

2. The “Agreement Term” shall commence on the effective date and continue for one (1) year, renewing annually unless terminated or otherwise limited in the Contract Documents.

3. The “Rental Term” shall begin on the date the Equipment leaves Nvision360’s warehouse or designated location and end upon its return to a location specified by Nvision360.

4. Nvision360 represents that the Equipment will be provided in good working condition. The Client is responsible for inspecting the Equipment upon receipt and promptly notifying Nvision360 of any issues. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NVISION360 MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

5. In the event of Equipment malfunction solely attributable to Nvision360, Nvision360’s sole liability shall be limited to repair or replacement of the Equipment with equivalent functionality.

6. The Client assumes full responsibility for the Equipment during the Rental Term, including compliance with applicable laws and safety standards. Equipment shall not be altered, disassembled (except to replace consumables), or relocated without written consent. Safety labels and ownership tags shall not be removed. If accessing a Nvision360 worksite, the Client agrees to follow all required health and safety protocols.

7. Client shall reimburse Nvision360 for the cost of repairs or replacement due to damage, loss, or theft during the Rental Term (excluding ordinary wear or issues caused by Nvision360). Client will also be responsible for continued rental charges during the repair or replacement period.

8. Upon termination of the Rental Term, Client shall return the Equipment in good condition, normal wear excepted. Nvision360 shall notify the Client of any damage or loss identified post-return.

9. Client is solely responsible for removing any Client Data prior to return of the Equipment. Nvision360 is not liable for loss, deletion, or unauthorized disclosure of such data.

10. Equipment may not be relocated or transferred to other venues without written approval from Nvision360. Nvision360 reserves the right to inspect Equipment at its location.

11. No credit will be given for unused Equipment. When Client handles shipping, it must ensure proper professional transport methods and secure loading practices.

12. Rigging: When Rigging Equipment is provided, the Client assumes full responsibility for its safe and proper use, including engaging qualified riggers, complying with safety protocols, inspecting gear, and securing all permits or structural certifications. Nvision360 is not liable for aerial stunts, unauthorized use, or misuse of rigging gear.

13. When Client-designated labor is engaged through or by Nvision360, Client retains full responsibility for their supervision, training, and any resulting liability. Such labor is not under the control of Nvision360.

14. Insurance: Client shall maintain, at its sole cost, adequate insurance covering liability, property, workers’ compensation, transit, and full replacement value of the Equipment. Nvision360 shall be listed as an additional insured and loss payee. Proof of insurance must be provided before Equipment is released.

15. Indemnification: Client agrees to indemnify, defend, and hold harmless Nvision360 and its affiliates from any claims, damages, or liabilities arising from Client’s use, transport, or operation of the Equipment, except in cases of Nvision360’s gross negligence or willful misconduct.

16. Limitation of Liability: Neither party shall be liable for indirect, incidental, special, or consequential damages arising out of or in connection with this Agreement.

17. Force Majeure: Performance shall be excused due to events beyond the control of the affected party. Client shall reimburse actual costs incurred due to such events.

18. Additional Fees: Client is responsible for fees related to additional Equipment or Services. Late returns incur daily rental rates. Cancellation within 10 days of event start may incur up to 100% of fees.

19. Termination: Either party may terminate this Agreement with 60 days’ written notice. Events already underway shall be completed in accordance with this Agreement.

20. Title: This Agreement does not constitute a sale. All Equipment remains the sole property of Nvision360.

21. Taxes & Freight: Client shall be responsible for all applicable taxes, fees, and shipping charges not explicitly included in quotes.

22. Payment Terms: Unless otherwise agreed in writing, all payments are due upon receipt. Late payments incur maximum allowable interest. Collection costs are the responsibility of the Client.

23. Default: Upon default or risk of loss, Nvision360 may terminate this Agreement and reclaim Equipment without prior notice or liability.

24. Waiver: Any failure to enforce provisions does not constitute a waiver of rights.

25. Notices: All required notices shall be sent by overnight delivery or email with acknowledgment. Notices to Nvision360 shall be sent to: legal@nvision360.com (or as otherwise provided).

26. Assignment: This Agreement may not be assigned without Nvision360’s written consent.

27. Governing Law: This Agreement is governed by the laws of the State of Illinois. Venue shall be in a court of competent jurisdiction located in Cook County, IL. The prevailing party is entitled to reasonable attorneys’ fees.

28. Severability: If any provision is found unenforceable, the remainder shall remain in full force.

29. Entire Agreement: Client’s purchase orders or other documents shall not modify this Agreement. Any change must be in writing and signed by both parties.

30. This Agreement, including all incorporated SOWs and Contract Documents, reflects the full understanding of the parties. By accepting Equipment or Services, Client agrees to these terms.

BY ACCEPTING ANY EQUIPMENT, CLIENT ACKNOWLEDGES ITS RESPONSIBILITY FOR THE TIMELY RETURN OF THE EQUIPMENT IN GOOD WORKING CONDITION, REASONABLE WEAR AND TEAR EXCEPTED.

NVISION360 CANNOT GUARANTEE PRICING OR AVAILABILITY UNTIL THIS AGREEMENT IS EXECUTED AND REQUIRED DEPOSITS ARE RECEIVED.